I like the location of this complex
Living at the Exchange II has been a great experience so far. The unit we moved into is in excellent condition. The LC staff has been super friendly and very helpful with all of my questions and concerns since we first visited the community. The amenities are also awesome Two pools, a 24 7 access fitness center and tons of grass areas for my dog, Lola to enjoy The only regret I have, is not selecting a bigger unit... we have so much stuff
LC Communities staff are friendly and extremely helpful and units are very nice and well maintained.
If I had to tell someone about my experience with the LC, I would be honest with them and tell them that it was the WORST decision I could have ever made and that I would have rather been homeless. Moving in seemed like a dream but the longer I've lived here, the more apparent it becomes that that dream is actually a NIGHTMARE that takes place while I'm awake. For starters, my neighbors are trash. The people that live in this community have NO sense of what it means to be a kind, good human. I have hated dealing with the tenants of this community almost as much as I have hated living in the community itself. My rent for a 2bed 2.5bath is 1,245 month PLUS 12 for renters insurance that I was MYSTERIOUSLY disenrolled from . I'm not quite sure why rent is that high when EVERYTHING in this apartment is either breaking, never worked in the first place, or can't perform its primary function. For example the closet door upstairs where towels are stored the knob on the inside was not properly assembled thus falls off every time the door is opened. The latch in the door frame for the door to shut completely to the master bedroom was not lined up to the door properly, therefor does not shut all the way and can be opened by just a small push. There are multiple light switches in the unit that control NOTHING. The washer and dryer have REPEATEDLY broken, just from doing normal, light loads of laundry. Every day use and the fucking washer and dryer can't handle it. These apartments were poorly insulated, resulting in ASTRONOMICAL electric bills during the winter months, which wasn't fixed until AFTER I had to call maintenance to come fix the seals on the windows and doors of the unit. The glass doors to the shower in the master bedroom don't stay shut. The water barely heats up, and if it does it takes about 5 minutes of the water running for it to be even remotely lukewarm. The blinds on the windows and back doors don't last very long, I've had multiple blades come off the blinds just from opening and closing the back door. The wood is chipped by the front door and we don't own animals. The fan in the master bedroom doesn't work properly it spun much faster than it does now when we first moved in. Parking is a MAJOR ISSUE in this community. In fact, it actually ANGERS ME. There are units that are THREE floors, the bottom floor being a garage. Behind the garage is, YES YOU GUESSED IT, a DRIVEWAY that the LC doesn't find necessary to tell their fucking tenants to use this results in people like me who dont have a garage to find parking IN ANOTHER BLOCK because additional parking is being used. After complaining about the parking situation on SIX OCCASIONS, I was FINALLY told that the community was working on implementing parking arrangements to take care of this issue. About 6 months went by before I got an email explaining these arrangements EACH UNIT IN THE LC NEW ALBANY IS ALLOTTED 2 LC RESIDENT PARKING PASSES THAT ARE TO BE USED IN THE PARKING LOTS LOCATED BEHIND THE UNITS. EACH UNIT WILL ALSO OBTAIN ONE 1 GUEST PARKING PASS WHERE THEY ARE TO BE USED ALONG THE CURB IN FRONT OF THE UNITS. So if you have a roommate and both of you want your boyfriend girlfriend over at the same time, someone better leave or carpool because NOPE. You only get one guest pass. If that isn't the most BULLSHIT parking arrangements I've ever heard of, I'm not sure what is. They didn't even take into account the MAIN PROBLEM WHICH IS PEOPLE NOT USING THEIR GARAGES AND DRIVEWAYS. The only good thing that comes from this is the fact that we are allowed to have someones car towed if they are parked illegally. I have never lived in a community where I was told I have a voice just for it to be constantly ignored, TIME AND TIME AGAIN. If I could go back in time and tell myself everything that I know now, I can GUARANTEE I NEVER would have signed for this apartment. I will NEVER recommend my friends or family to live in this complex, not even somewhere other than New Albany because I have friends in other communities who complain just as bad about it. I can't believe I signed a 15-month lease here, but hindsight is ALWAYS 20-20.
I love the place we are at. It has a great layout, floors, and granite countertops. The community is very welcoming, with a peaceful atmosphere. They have one of the nicest apartment gyms I have ever seen. We haven't had to use the maintenance staff for anything yet so I could not rate a 5. They just implemented a parking system where each apartment has 2 parking passes and 1 visitor pass. I find this to be extremely inconvenient since there are 3 of us with cars. Due to our work schedules, we would have to have someone move a car each time someone has to leave the house. If we had known that they were going to change to this system, we would never have moved here. Please amend this one thing.
The property is beautiful, but we can hear everything that our neighbors do, which includes consistent fighting, using the restroom, intimate encounters, laundry, showering, talking, and anything else that you can think of. These things happen at all times of the day and night, so it's incredubly frustrating to deal with the noise levels. I wouldn't want to have a baby while living here..
We have lived here for 6 months and love it here The staff is super friendly and the neighbors are quiet. Perfect place for us.
It's a great community and I already feel at home.
Safe, peaceful, reliable
I absolutely love living here . I enjoy the atmosphere and the people . The apartments are very nice . I do not like the fact that there is so little designated parking and that you only get one resident and one guest pass per apartment for assigned parking . I think it is unfair to only have one resident pass when more than one resident live in an apartment. It seems logical to have the Same number of resident passes as who lives in that apartment . I don't mind one guest pass that does not bother me , but the limited resident pass to one per living space seems asinine.